These general conditions regulate the electronic purchases you make through the Naturaction.com website (hereinafter "Make payment" at the end of the purchase process, being forced from that time to comply with the provisions of them.
Natura SELECTION, S.L. With headquarters in Ecuador 55-67, 08029 (Barcelona) and CIF B60035912, it is registered in the Mercantile Registry of Barcelona, Volume 22120, Folio 0001, General Section of the Book of Societies.
Naturaseccion.com can modify these general purchase conditions at any time. The modifications made, will not affect, in any case, the purchases that you have made prior to the approval of said modifications that will be governed in any case by the general conditions in force at the time of making these other purchases. It is customer responsibility to know the general conditions of purchase in force at the time of the start of the purchase process.
These general conditions can be completed or modified by particular clauses or specific conditions of certain products, especially, as regards the exclusion of rights of withdrawal, changes or returns may refer. Sincerely consult the product information to know these particular conditions.
The electronic document in which the contract is formalized will be filed by www.naturaseccion.com, being able to consult through our website after authentication with its user and password or the means established in each case. This copy in paper support can be requested through customer service means provided in these general purchase conditions.
Registration as a user
To facilitate electronic purchase and avoid asking customers with the same data every time they make a new purchase, it is necessary to register as a store user. This user registry can be made at any time through the "my account" section or during the purchase process itself. At the end of the purchase process you will receive an email confirming that the process has finished correctly.
Through “my account” you can access your purchase historical, consult and edit your registration data, request a copy of the return form and other procedures and efforts related to your purchases.
The registration as a user of naturaleccion.com is free and is not subjected to any condition or counterpart. You can unsubscribe as a user at all times by sending an email to firstname.lastname@example.org. The decline as a user will lead to the cancellation of your personal user data as well as the impossibility of making online purchases in the future until they are not registered as a user.
Quality of electronic contracting services
Naturaseccion.com guarantees that the products that are marketed through the store are of the same quality and benefits as those sold in the physical establishments of Natura.
Naturaseccion.com has made its best efforts so that the representation of the image of the products in the store is as faithful as possible to reality. Notwithstanding the foregoing, some characteristics, such as colors or texture, may not be correctly appreciated from the images or suffer variations depending on the conditions of your monitor.
The products published in NaturaSeccion.com are accompanied by the following information:
- Article name
- Price (with taxes included)
- Color and sizes information
- Additionally, the general information of: Sizes and Care Guide is shown
Term of the offer of the offer:
Without prejudice to the provisions of specific legislation, the offers or electronic contracting proposals will be valid during the period established by nature.
On the web it will be shown if the products have stock to be able to proceed, the products without stock are not available for purchase.
The purchase process consists of the following procedures:
Product selection: Navigate our page and press the "Buy" button every time you want to incorporate a product to the purchase. The purchase cart contains the name of the selected product, the reference, the color, the size, the quantity and the price in euros.
Start of the purchase process: To start the purchase process, press the "order" button. In the event that it is not discharged as a user or has not accessed as such, it will be previously requested to do so.
Verification of the purchase data :: previously to select the payment media you can verify the data of your purchase and correct any error produced in the introduction of data. Once you have verified your data, confirm your order.
SELECTION OF THE PAYMENT MEANS: Select the means of payment you prefer and press the "Pay" button. At that time, the system will redirect the chosen payment system where you must facilitate all the necessary data for said means of payment. This will be the only time this information will be requested.
At the time facilitating all the necessary data and press the purchase confirmation button, the contract will be perfected for all purposes.
Purchase confirmation: once we receive your acceptance, NaturaSection.com will issue an on -screen confirmation that you can file and that will contain the following information:
- Order number.
- Order date.
- Summary of the products included in the purchase.
In any case, before the next 24 hours, NaturaSeccion.com will issue a confirmation of the purchase by email.
Throughout the purchase process you can consult these general purchase conditions as well as know the final price of the selected products.
Once the purchase is confirmed, the customer may not modify or cancel the order outside the cases provided for in the law or in these general conditions.
All prices indicated on the website are referred to in euros and include VAT, except those that have the Canary Islands, Ceuta and Melilla that will include the corresponding output taxes and tariffs in accordance with the regulations in force in each of them.
Shipping costs will appear detailed at the end of the purchase process, once the shipping address has been included. : These shipping costs will depend on the delivery place and will be in charge of the client as a whole. Total shipping costs will be known in the payment phase of the purchase process.
In orders to the Canary Islands, Ceuta and Melilla as well as countries outside the EU or that are not part of the Schenguen space, the total shipping costs referred to in the previous paragraph not include the offices of output customs as well as the taxes that may tax the import of products in these territories.
International orders may be subject to customs office charges that will always be in charge of the client.
Prior to the "Payment" phase, you can know the full final price of your order, broken down, where appropriate, the amount of the increases or discounts applied as well as transport expenses or other additional services.
Payment and security
You can pay your orders made at naturaleccion.com with paypal and with credit or debit cards.
Your payments at naturaleccion.com are made in real time through a virtual TPV once it has been proven that the data provided is correct. Naturaseccion.com guarantees that it will deal with total safety and confidentiality the data corresponding to the means of payment used. The card data used for payment is transmitted encrypted SSL. This solution guarantees the secret of communication through a dialogue with encryption keys.
In Natura We work to guarantee the protection of your intimacy on the Internet and the security of your purchases and your data. NaturaSeccion.com will try your data at all times in an absolutely confidential way and in accordance with the uses and purposes expressly provided for each case. Similarly, we inform you that Natura Online have implanted the necessary technical and organizational measures that guarantee the safety of your data and avoid their alteration, loss, treatment or unauthorized access, given the state of technology, the nature of the stored data and the risks to which They are exposed, all in compliance with those provided in Title VIII of Royal Decree 1720/2007, of December 21, which develops the LOPD.
Take into account additionally, that the suppliers or issuing of the means of payment used can have adopted other anti -unpaid measures not controlled by naturalection.com and that entail the rejection of certain types of operations. Naturaseccion.com does not control or is responsible for the damages that may cause the application of the policies that have approved the different suppliers or issuing of payment.
It is prohibited to use a means of payment ownership of a third party except in the event that the express authorization of said third party is available, the proof of said authorization being of its responsibility and assuming all the damages and losses that occur to nature .com.
Naturaseccion.com will send you the justified paper purchase along with your order. Invoices can be downloaded from the orders zone.
Orders will always be accompanied by invoice. For this purpose, the client must introduce its ID or national equivalent document in the corresponding field during the purchase process.
Delivery occurs at the time you receive the order in the address indicated for shipping. For this, it will be necessary for the receptor to firm the albarán or document that justifies the delivery of the order. The signing of the Albarán does not imply compliance and only serves to prove that the delivery has occurred. It does not affect its contractual rights or supposes compliance with a product in poor conditions. Without prejudice to your contractual and legal rights, we beg you that for the purpose of being able to process any incident related to the sending of the merchandise, it communicates to us within a period not exceeding 24 hours any incident related to the shipment, such as lack or loss of Some of the acquired products, damaged product, open merchandise, etc. Keep in mind that the firm of the Albarán is necessary to deliver the product, so it must make sure that other people can receive the purchase in their name. Natura Selection does not admit any responsibility for the reception made by another person in their name without due authorization when said reception is carried out correctly in the place of delivery indicated.
Home delivery will be held from Monday to Friday from 10 a.m. to 8:00 p.m. We do not deliver Saturday or Sunday.
Delivery entails risk transmission and, consequently, that the deterioration of the products, loss or theft that may occur from that time are not the responsibility of Natura Selection
Natura Selection does not admit as valid address addresses at your home. In the event that the contract includes an address of a postal section, the contract will not be valid or therefore will force Natura Selection of compliance that may notify however said circumstance and retrace the charges made.
The delivery deadlines are as follows:
- Home delivery:
To peninsular territories of Spain and the Balearic Islands: estimated shipping 24-72h working
To the rest of the world between 3 and 11 working days depending on the country and type of shipping.
These periods can be affected in special times such as sales, the Christmas or Black Friday campaign or in adverse situations outside Natura such as strikes and stoppages in the service.
The transport company sends you an email confirming the expected delivery date of the package. After the delivery attempt, if the company has not managed to locate yourself in the indicated address, it will deposit the package in the nearest service point so you can pick it up when you have availability.
You can track your order and check its status at any time through the tracking portal.
Returns & Exchanges
Natura It offers the possibility of changing or returning your purchases within a maximum period of 30 calendar days from the date of delivery. For reasons of hygiene and safety, no changes or returns of masks and other products against COVID-19, underwear and intimate bath fashion will not be admitted.
For changes or returns of promotion purchases whose discount applies to a single article or discount promotions on the total purchase, the amount to be returned will be one that the customer paid for the item, which will appear in the purchase justification and not the price that the article had without promotion. In the event that you have used for the discount coupons, keep in mind that the value of the discount coupon used will not be reimbursed.
All the amounts that would have been previously charged by Natura And that they had to be returned to customers in accordance with the provisions of this clause, they will be paid, as far as possible, through the same means of payment that would have been used during the purchase.
The conditions established for returns in this clause shall be understood without prejudice to the imperative rights that the consumer has in accordance with current legislation. Consequently, when the return is carried out within the first 14 days from the moment of delivery, the provisions of articles 68 and following of the consolidated text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 of November 16.
Naturaseccion.com reserves the right to reject returns sent outside the fixed term.
To make changes, you must go to any physical store. You must present your e -ticket/bill in cash and you can change the article/s for another size, color or article. If you want to make changes of sizes or colors without going to a physical store you will have to return the original article/s and make a new order with the desired color or size through the website of Natura.
We remind you that for reasons of hygiene and safety, changes of masks and other products against COVID-19, underwear and intimate bath fashion will not be admitted.
Returns can be done in physical store or through our messaging service. We remind you that for reasons of hygiene and safety, returns of masks and other products against COVID-19, underwear and intimate bath fashion will not be admitted.
If you want do it through one of our physical stores You must present your e -ticket/ bill in cash and you will be redeemed for the value of the article/ s returned. The initial shipping costs (if they ran from their account) will not be returned even if the entire order is returned.
If you want to do the Return by messaging service We recommend following the following steps:
1. Enter to the return portal by entering the order number and the shipping postal code.
2. Once you have completed the return request, you will be able to download the return label on the same portal, print it, and affix it to the outside of the package.
3. Take the package to the point of Service Point DHL that suits you. Remember that you almost always have a ServicePoint less than 10 minutes in which you can return your order without waiting and at the time that suits you. See here the closest delivery points.
4. Please wait for us to receive the items and check if your status is correct. If everything is fine, we will send an e-mail to confirm the reimbursement that will be made within a maximum period of 7 working days.
Natura It will reimburse the amount of the items returned, but not that of the initial shipping costs (if they ran from their account) unless the return has as its reason an error on our part. Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return.
When it comes to a return because the article has not convinced him, we also offer the free return option through a Service Point of the DHL messaging company. If this service is not used, the client must send us the package and we will not assume the costs of that shipment. Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return.
Incidents (errors with your order and defective articles):
In these cases we recommend managing incidents by mail following the following steps:
3.1-Contact immediately with our customer service department to obtain a tara code. You must indicate the order number, the reference of the defective article and a description of the tara by sending a message through the chat of our website.
3.2-Coloque the defective article together with the return form in a box.
3.3-A messenger authorized by Natura It will look for the package for your address or address indicated to our customer service department.
3.4-Once the item has received, naturaleccion.com will proceed to examine the returned product. In the case where the article is defective, we will proceed to change it. The change will be made as soon as possible and, in any case, within 7 days of the reception in NATUROSELECTION.com of the article. In the case of not having stock, the amount will be returned within 7 days. In this case, the initial shipping costs will be reimbursed.
The provisions of this clause for the return of defective products will be understood without prejudice to the imperative rights that the consumer has to repair or replace the product, reduce the price or resolve the contract in accordance with the provisions of Chapter II, of Title V , of Book II of the Consolidated Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 of November 16.
If, consequently, you want to go to a physical store to make a return for Tara, you will receive a exchangeable voucher for the value of the articles. In this case, initial shipping costs will not be paid (if they ran from their account).
Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return.
Force majeure or unforeseeable circumstances
Naturaseccion.com will not be responsible for the total breach, defective compliance or delay in compliance with any of the obligations in their charge that had their cause in some assumption of force majeure or fortuitous case. The term obligations that may exist will be suspended in these cases during the entire period during which the situation of force majeure or fortuitous case is prolonged, the computation is resumance once said circumstance of force majeure or fortuitous case disappears.
If you have any questions, suggestion, claim or want to consult our online store, contact the Naturaction.com customer service through the chat of our website.
In accordance with the provisions of article 27.3 of Law 11/1998, of July 9, on consumer protection, we inform you that at the registered office of Natura S.L. There are claims sheets at your disposal. Additionally, in all our stores there are claims sheets on behalf of the company holding.
Natura SELECTION, S.L. It will resolve the claims to be directed as soon as possible and, in any case, before the period of one month. In the event that said claim is not resolved satisfactorily, you can access the extrajudicial conflict resolution system indicated in the previous point.
These general purchase conditions and any document to which express reference is made in them (as particular clauses or specific conditions established for certain products and properly accepted by you at the time of accepting the purchase of them), constitute the entire Contract, replacing any other agreements or pacts that the parties could have agreed verbally or written prior to the conclusion of the contract.
The law applicable to the contract will be the Spanish law without prejudice to the cases in which the laws of other states could be applied imperatively.
Right of dismissal:
You have the right to give up this contract within 14 calendar days without justification.
The withdrawal period will expire to the 14 calendar days of the day that you or a third one for you indicated, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify us Natura Selection, S.L., Ecuador Street, 55, 08029 - Barcelona (Spain); 934941460, Help@naturaseccion.com. Insert your name, your complete address and, if you have them, your phone number, your fax number and email address, your decision to give up the contract through an unequivocal declaration (for example, a letter sent by postal mail, fax or email). You may use the withdrawal form model below, although its use is not mandatory.
You also have the option to complete and send electronically DISSESTORY FORM.pdf.
To fulfill the period of withdrawal, it is enough that the communication relative to the exercise for its part of this right is sent before the corresponding term come.
The consumer will be responsible for assuming the costs of return of the product.
Consequences of withdrawal:
In case of withdrawal on your part, we will return all the payments received from you, including delivery expenses (with the exception of additional expenses resulting from the choice for your part of a different delivery mode to the less expensive delivery modality ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of its decision to withdraw this contract, under penalty of incurring unjustified delay, with imposition with imposition to return twice the amount owed. We can retain the reimbursement until you have received the goods, or until you have presented a test of their return, according to what condition is fulfilled first.
We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you expressly arranged otherwise; In any case, it will not incur any expense as a result of reimbursement.
You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
The right of withdrawal will not be applicable to contracts that refer to: a) The supply of goods made according to the specifications of the consumer and user or clearly personalized. b) The supply of goods that can deteriorate or expire quickly. c) The supply of prevented goods that are not suitable to be returned for reasons for the protection of health or hygiene and that have been despised after delivery. d) The supply of sound or video recordings or prevented computer programs that have been despised by the consumer and user after delivery.
In addition to their legal rights and the right of withdrawal of 14 days, customers in the European Union (except the United Kingdom) will have a two-year post-sale guarantee from the date of delivery of the product, for the repair or replacement of products bought in Natura if they were defective or disagreement with what is announced. You can request the reimbursement or reduction of the price of the product when the repair or replacement of the product would not have taken place in a reasonable time or without major inconveniences for you.
If you as a consumer consider that your rights have been violated, you can address your complaints through the chat of our website in order to request an extrajudicial solution of controversies. In this sense, according to Regulation No. 524/2013 of the EU, we inform you that you have the right to request with us an extrajudicial resolution of controversies in matters of accessible consumption through the Internet address http://ec.europa.eu/consumers/odr/